The end-of-life process consists of a series of technical and business milestones and activities that once completed, make a product obsolete. The following sections detail the GoFrugal life cycle policy.
Release Type Terminology:
The following are the release type terminology used for the GoFrugal products:
Major Release: The major release of the product has significant new features and functionalities. The major releases are indicated by incrementing the first digit of the release version number (1.0, 2.0, etc.). For ex. RayMedi RPOS is in its sixth major release version, Release 6.0.
Minor Release: The minor release of the product will have feature enhancements which do not introduce any migration issues. It will also include all the service packs released till date. Minor releases are done for a specific major or minor release. The minor releases are denoted by incrementing the second digit of the major release version number (1.1, 2.1, 3.1, etc.).
Service Pack Release: Service packs include only the bug fixes and minor enhancements. There will be no addition/modification of a functionality. Service pack releases are denoted by incrementing the third digit of the major release version number (4.0.1, 4.1.1, etc.) or by suffixing the service pack number after SP (SP1, SP2, etc.). Service packs are done over major or minor releases.
Maintenance Release: Maintenance release is done as a final release for a specific major release series. Typically it is done on the last minor release and includes all the service packs released till date. For example, the last minor release in the release 2.x series is 2.2. Release 2.2.1 is done as a maintenance release by including all the service packs done over 2.2.
Release Life Cycle Stages
- Active Support Phase
- Extended Support Phase
- Minimal Support Phase
- EOL Phase
The following table details the various available support during the different phases:
| Description / Phases |
Active Support Phase |
Extended Support Phase |
Minimal Support Phase |
EOL Phase |
| Product Availability in website |
 |
 |
|
|
| Minor Releases |
|
|
|
|
| Service Pack Releases |
|
|
|
|
| Active Support |
|
|
|
|
| Development Support |
|
|
|
|
| Product related Clarifications |
|
|
|
|
| Deployment Support |
|
|
|
|
| Usage suggestions |
|
|
|
|
| Patch support |
|
|
|
|
Note: Customers who are using or has deployed a product that has reached End of Life, can either upgrade or setup a special support contract with GoFrugal. Customers can talk to GoFrugal sales team to buy support at special prices. If a customer has a special contract with GoFrugal, GoFrugal will continue to provide support as per the contract (special contract supersedes the product Life Cycle Policy).
End of Life Policy
GoFrugal will actively support the current released version of the product available in the web site and will announce the end of life statement, as and when required, for the other versions of the product.
|
