Welcome to the GOFRUGAL's myDelight App Privacy Policy

General

When you use GOFRUGAL's myDelight App, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. This is important; we hope you will take time to read it carefully.

If you have questions or complaints regarding our privacy policy or practices, please contact us at mydelight@gofrugal.com

Target Users

myDelight App is offered only to GOFRUGAL Employees and Registered Channel partners.

Privacy Policy

Last modified: 20th Dec, 2016.

This Privacy Policy applies to those who installs and uses this app ("myDelight"). Your privacy matters to GOFRUGAL so whether you are new to GOFRUGAL or a long-time user, please do take the time to get to know our practices - and if you have any questions please send us mail to mydelight@gofrugal.com

    Our Privacy Policy explains:

  • What information we collect and why we collect it.
  • How we use that information.
  • The choices we offer, including how to access and update information.

The use of information collected through our Service(s) shall be limited to the purpose of providing the service for which the Customer has engaged GOFRUGAL.

How Do We Collect, Use and Share Your Personal Information and Other Information?

Information we collect:

We collect information to provide better services to all of our users -

Information you give us. Your GOFRUGAL Account (user name & password)

    Information we may get from your use of our services.

  • Device information - We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). GOFRUGAL may associate your device identifiers or phone number with your GOFRUGAL Account.
  • Log information - When you use our services, we automatically collect and send information to our server https://sam.gofrugal.com/ismile/save_call_history.php. This includes:
  • - telephony log information like your phone number, calling-party number, time and date of calls, duration of calls and types of calls (incoming or outgoing)

  • Location information - When you use GOFRUGAL services from this app, we also collect and process information about your actual location by using google location API to track IP address.
  • Local storage - We will also collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

Information we collect as above will be associated with your Registered GOFRUGAL Account, we treat this as personal information and we will not share with anyone.

How we use information we collect

    We may use the personal information collected from within the App to:

  • Provide you with the Service(s)
  • Send you communication from the Service(s)
  • Send you requested product or service information
  • Respond to customer service requests
  • Send you promotional and marketing communications
  • Respond to your questions and concerns
  • Facilitate your transactions with other users when you use our Service(s)
  • Track how many calls a sales person/PC is getting daily and its purpose
  • Track how many leads got converted to prospect/customer through calls
  • Track how many escalations were raised by calls

When you download, install and use our Mobile Application GOFRUGAL myDelight, we automatically collect information on the type of device you use, operating system version, and the device identifier (or "UDID").

We send you push notifications from time-to-time in order to update you about any events or promotions that we may be running. If you no longer wish to receive these types of communications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as operating system and user identification information.

When you provide us with personal information about your contacts we will only use this information for the specific reason for which it is provided. We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

Except as outlined in this Policy, your information will never be sold to or shared with other companies or organizations for commercial purposes or otherwise.

Correction or Removal of Personal Information

If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at mydelight@gofrugal.com

Analytics

We use google analytics to allow us to better understand the usability of our Mobile Application on your mobile or handheld device. This Mobile Application may record information such as how often you use the Mobile Application, the events that occur within the Mobile Application, aggregated usage, performance data, and where the Mobile Application was downloaded from. We do not link the information we store within the analytics software to any personally identifiable information you submit within the Mobile Application.

This information is then used to evaluate how users use GOFRUGAL myDelight, and to compile statistical reports on activity for us. We will use this information in order to maintain, enhance, or add to the functionality of the Service(s) and to personalize the experience for you.

Children's Personal Information

GOFRUGAL does not knowingly collect any personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our App.

Contacting GOFRUGAL

If you have any questions about this privacy policy or your dealings with the GOFRUGAL, you can contact us at mydelight@gofrugal.com or via postal mail at GOFRUGAL Technologies Private Limited, Sree Narayana Complex, No. 11A, Sarathy Nagar, Velachery, Chennai - 600 042. India

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