Most small and medium business owners assume that purchasing a business management software is equivalent to buying any packaged, off-the-shelf product. This is due to the variation in retail business depending on location, goods traded, differentiating factor of the retail business owner to face competition among various other factors. It is important that the retail business owner implements the solution for their needs. The following table gives an overview of what customers get when they just buy the product license, which is product delivery incomparison to when customers opt for Gofrugal solution delivery and get it implemented.
| Deliverables | Product Delivery | Solution Delivery |
| Product delivery: Learn how to use the solution in your business. Maximum 12 hours training. |  |
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| Technical Support: Technology and product support. | |
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| Solution delivery: We understand your business and implement the solution for managing your business. |  |
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| Opportunity to review or prepare standard operating procedure. | |
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| Preparing quality master data inline with your needs. The right inventory type, replenishment model and other inventory settings are critical for optimal results. | |
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| Business Process Review: Opportunity to learn the power of our solution to choose the optimal business process for your needs. |
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| Setting up the right controls: Roles and responsibilities clearly defined and well understood. | |
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| Identification of necessary and sufficient software features to train users instead of giving them full product training. | |
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| Business Support: The implementation owner understands your needs and wants. You get support in the context of your business, for critical business needs and issues, in addition to the technical support. | |
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| Identification of gaps in terms of enhancement required in business processes and MIS needs. Creating a deployment roadmap. |
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| Inventory Strategy | |
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