| S.No | Description | 30 Days Evaluation Support | Standard Support | Premium Support |
| 1 | Support Availability | 9 x 5 | 24 x 7 | 24 x 7 |
| 2 | Acknowledgement | 2 Business Days | 1 Business Day | within 4 Hours* |
| 3 | myGOFRUGAL Support app |  |
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| 4 | Chat with support team | |
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| 6 | Phone Support |  |
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| 7 | Service Pack/Minor Release | |
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| 8 | Customer Portal Account | |
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| 9 | PSAM - Premium Support Account Manager | |
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| 10 | KBase | |
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| 11 | Support Forum access | |
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| 12 | Business and Technical Best Practice tips through SMS and Mail | |
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| 13 | Security review, Advanced features available in product and Sharing industry best practices** | |
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| 14 | ALR charges for server | N/A | Price list | Price list |
| 15 | ALR charges for each additional client | N/A | Price list | Price list |
| 16 | SQL Service corrupt issues (MSSQL, Oracle, MSAccess, MYSQL, etc...) | N/A | N/A | N/A |
| 17 | SQL Database corrupt issues (MSSQL, Oracle, MSAccess, MYSQL, etc...) | N/A | N/A | N/A |
| 18 | Hardware issues | N/A | N/A | N/A |
| 19 | Data loss | N/A | N/A | N/A |
| 20 | Operating system issues | N/A | N/A | N/A |
| 21 | Virus issues | N/A | N/A | N/A |
Service will be covered Service will not be coveredNotes:
Acknowledgment: The acknowledgment will be sent within 2 business days for evaluation users, within 1 business day for standard support users and within 4 hours for premium support users.
To know about Annual License Renewal policy click here
To about the pricing click here
For all editions, either Standard or Premium support plan is mandatory.
Only the Standard support and Premium support users can access online, get connected remotely and make use of the Service pack/minor releases.
Only the Premium support users can avail the Customer Portal Account, PSAM - Premium Support Account Manager and On site support(If required).
* Pricing mentioned above is for software license validity of One year from the date of purchase, validity is extended for another year with on-time payment of Annual License Renewal (ALR). EULA (End User License Agreement) last updated on 11th June 2017, click to read change summary
* For Annual Subscription license model, the ALR is included.
Terms and Conditions of Support plans, Support features, Pricing and Support availability are subjected to change.
