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Point Of Sale ( POS ) Software - Customer Management |
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| In retail sector retaining the Customers is one of the key factors in running a successful business. With increasing competition and availability of different channels of supply it has really become a buyers market out there. It has become all the more important to give that extra service to the Customers which helps you in retaining your hold on your Customers. RayMedi POS comes with powerful Customer management features which helps you in managing loyalty programs for repeat Customers, storing and tracking the Customer address, date of birth, anniversary details, tracking purchase history of the Customer, provision for issuing loyalty cards and much more this all leads to effective and better Customer management. |
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| Loyalty Management |
| Manage Loyalty programs from definition to redemption. Loyalty based on card, cumulative purchase over a period, accumulated loyalty points, excluding products from loyalty, etc. |
| Maintain the history of Customer purchases both cash and credit allows tracking of Customer interest. |
| Provides useful analytical data to implement loyalty programs that will accumulate program points based on items purchased. |
| Customer loyalty based scheme can be defined that allows to create a program to encourage specific actions and repeat business from the Customers. |
| Automatic or manual generation of membership ID cards . |
| Loyalty program helps to convert a irregular Customer to a regular Customer and encourage participation in surveys and promotions. |
| Comprehensive Customer Master |
| Customer classification can be - Walk-in, Regular, Bulk purchase (Caterers, Hoteliers, Small retailers), Trustee purchasers (Temple, School, Govt. offices). |
| Comprehensive Customer master management that store and track Customer details address, date of birth, anniversary details, e-mail, etc. |
| Customer item list can be set for easy of billing for frequent Customers. |
| Customers can be profiled up in different categories which allows to set the price level based on the Customers profile. |
| Key Business Benefits: |
| All type of analytical data available on click of button which helps in setting effective loyalty program which establishes good and healthy relationship with customer |
| Improved customer satisfaction and management |
| Flexible categorization of customer as per business needs leads to effective customer price level management |
| SMS integration with POS helps in increasing customer satisfaction level by sending sms to customer about status of delivery, birthday / anniversary message, offers and promotion messages, etc. |
Disclaimer:
Availability of a feature depends on the edition of product and the retail segment / vertical for which the product is bought. So, please check the FAB document for specific retail segment and edition for feature availability. |
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