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Support Testimonials |
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| I am really proud for using the GoFrugal software. Whenever I face an issue I immediately call 24x7 response center to file my issue. They give me a assured support whatever the issue may be. Other than this I chat with the support team also. I get immediate response in chat. One more added advantage is I even send mail few times. The support team replies me immediately. |
Sudhir Agencies,
Jalna |
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| The product features are too good and they are very user friendly. When it comes to support, they are providing a amazing support. Whoever picks the call handles all types of issues. Most of them are very expertise. They really give assured support by solving the issues whatever it is on or before the restoration time given. I can predict that this issue will be solved before this time. No followups is required to know the status. I check the status of my issue from website. Thanks to GoFrugal for providing wonderful product and support. |
Muthu Pharma,
Chennai |
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| GoFrugal Assure is great. Once I call the 24x7 support, then I concentrate in my work as I need not try calling them repeatedly. This is purely because of GoFrugal Assure. When my complaint is registered, I get a SMS mentioning the restoration time. So I know when the issue will be solved. But one great thing is the support team solves the issue before the restoration time itself. Hats off to the GoFrugal Support team. |
Savithri Medical Store,
Sitapur |
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| Any time I call the support team to get my issue solved. Even in late night they provide a excellent support. The support person available in night time are also very knowledgeable. In late night also they follow the restoration time. The support team keep up their commitment 24x7. |
Bronze Ageh,
Delhi |
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| Whenever I face a issue, I called your 24x7 response center immediately. But that day was a govt holiday. My employee called the 24x7 support and immediately the call was picked and as per the restoration time given to us the issue was solved, which was unbelievable. After talking to the support person I understood they work in holidays too. I was happy to get a great support. |
New Akash Saree Nikethan,
Kolkata |
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| The GoFrugal products are so user friendly and the support team needs to be mentioned. more than that. I faced a major issue and picked my phone to call the 24x7 support team. My phone was dead and I was not having my mobile with me that day. I didn't know how to contact the support team. Then I sent a mail to support team. I got a immediate reply from the team. My issue was also solved within few minutes. Thanks for providing us a great support. |
Bone Sante,
Kolkata |
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| I am a retailer and weekends are my peak business hours That was a weekend evening 6:30 PM, unfortunately my staff did a mistake while billing and I was unable to proceed further. We tried various other options but failed. I get regular SMS from GoFrugal. I was remembering a SMS about fully staffed support in weekends. I called the 24x7 response center immediately. I really had a pleasant surprise that in one ring the support team picked my call and solved my issue. Amazing support team. |
Tamanna Exports,
Bengaluru |
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| I have called 24x7 support, they always resolve my problems quickly and easily. I would like to appreciate the support executives. They are so knowledgeable. I even chat with the support team from website. Their Live Chat support is so responsive. Thanks for hiring such a great staff, as they have all been very polite and patient. |
The Maharastra Store,
Pune |
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| I faced a printing issue. I was really blank and I called 24x7 response center. They filed the issue and immediately I got a SMS mentioning restoration time as two hours. But the issue was solved within 1 hour itself. I like the approach of the 24x7 response center. They listen to my experience and feedback and also communicating the corrective action / improvement done based on my feedback. GoFrugal product and services continue to improve all the time and delight us. I still remain awestruck with the support provided. |
Rau & Co,
Chennai |
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| I am into pharma distribution business. The product features is very user friendly. The reports are very good and in detail that helps me to analyze my business thoroughly. More than the product and the features there is one thing I like to highlight is the support. In that way the GoFrugal Support team gives the best support. Any time I call there is someone to solve my issue which creates a great confidence on them. As I am in a very remote area, a person visiting to our place and solving the issue takes a long time. But it takes only few hours to solve my issue through remote support. I wish the GoFrugal Support team for the wonderful support. |
GG Pharma,
Chengalpet. |
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| I am getting a very good support from Support team of GoFrugal. I call the 24x7 response center and they solve my issue on or before the restoration time sent to us. I need not call them continuously to get the issue solved or the status of it because the status of the issue is sent to me as a SMS. Along with the wonderful support from, the 24x7 team calls us to get the feedback and they improvise them based on the feedback.GoFrugal support is great. |
AVM Sound Zone,
Chennai. |
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I am using GoFrugal RayMedi RPOS that made very easy to manage my business because of less paper work. All the necessary data I require is given in reports. I am happy to talk about the product but am I satisfied with the support I get ? Yes absolutely. If at all I face any issue, I first call our 24x7 response center only. This is what all does. But one and only difference is I need not call them again / repeatedly to get the status of the issue. The 24x7 response center file my issue and immediately I get a SMS with the complaint Id, Person assigned to me and the restoration time. The issue was solved exactly within in the restoration time mentioned in their Assure information. I am really happy with the GoFrugal Support team. |
Maha Yogam Super Market,
Chennai . |
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| Many may think that calling 24x7 is the only solution for the issue to be solved. But I make use of the chat support provided by 24x7 support which is equally beneficial. The queries are answered politely. My problem gets solved immediately. If I provide my details that is more than enough to get my issue solved. Thanks for the wonderful and timely chat support. |
Post 91 – Chat,
Pune |
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| We are getting remarkable service from GoFrugal team. I am really
appreciating their response time to attend the complaint calls, as their
team understands the criticality of the Customer's business. |
D. Venkata Subramanian, VP
Pizza Corner (GFA Corp)
Bangalore |
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| Whenever we contact GoFrugal Technical support team, we are able to get immediate response and solution from the team. |
Siva
Kingson super market,
Hosur |
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| Customer service is good. Getting good support from the field team. |
R.Chandrasekar Nadar
Kani Departmental Stores
Mumbai |
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| Getting good support from the field team as well as the 24x7 Customer care online support is very helpful to us and Customer complaint ID & system follow up is very good. |
Chandrant Khandelwal
Generation Next
Bhubaneshwar |
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| Able to get immediate response from support team. Good. I am satisfied. |
S.K.Gupta
Geeta Circle
Kolkatta |
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| Support team was very kind to help us. Each time when we needed help from them, they were patient in sorting out our problems. |
Don
Delhi Bible Institute
Delhi |
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