The company
Gaurav Sweets, which began as one sweet shop in 2004 by visionary businessman Veeral Patel, has grown to become a successful chain in Thane and Mumbai. Patel's journey began in 1982 after coming to Mumbai with ₹35, where he was initially employed as a helper in a road-side food joint. By diligence and determination, he entered the business world and rose to launch Gaurav Sweets, naming it after his son.
The brand is renowned for its extensive range of over 300 varieties of sweets, farsan, dry fruits, snacks, chaat, ice creams, and more, all crafted with a commitment to quality and taste.
Gaurav Sweets has spread to 20 stores and reaches a daily customer base of over 10,000 in-store and dispatches over 5,000 orders online through Swiggy and Zomato.
With such an active operating business, smooth stock management and time-based stock level monitoring were required to ensure efficiency. That being said, production management, stock transfer tracking, and handling sales tracking on multiple locations presented an insurmountable hurdle.
The challenge
1. Lack of real-time stock visibility across multiple locationsGaurav Sweets struggled with stock tracking across their outlets. The lack of real-time inventory reporting caused some stores to run out of stock and others to overstock. This inefficiency translated to waste, customer complaints, and loss of revenue.
2. Inefficiencies in production and supply chain managementWith only one central kitchen supplying different outlets, it was crucial to have the right amount of raw materials and finished products. Manual handling of bill of materials (BOM) and production entries resulted in repeated errors, delays, and variability in supply.
3. Inaccurate sales and stock reports from the previous softwareThe business had previously implemented a software solution, but it did not offer real-time, accurate sales and stock reports. The absence of accurate data hindered procurement planning, resulting in stock mismatches and operational inefficiencies.
4. Decentralized purchase and recipe managementLacking a centralized system, purchase orders were handled independently in each of the outlets, and it became hard to keep costs under control and standardize recipes. This translated into taste and quality inconsistencies in various branches.
5. Difficulty in managing high order volumes efficientlyHandling 10,000+ daily customers and fulfilling 5,000+ online orders required an optimized billing and order processing system. Without proper automation, peak-hour sales often led to billing delays and increased customer wait times.
“Maintaining the same taste and quality across all our outlets was a big challenge. With Gofrugal's recipe management, we've standardized our recipes, tracked ingredient usage accurately, and ensured consistency in every sweet we make.”
Mayur Harishchandra Chavan,
IT Head, Gaurav Sweets
The solution
To address and overcome these challenges, Gaurav Sweets installed Gofrugal ERP, which gave them a smooth, end-to-end solution for handling their multi-outlet operations.
Real-time inventory and stock monitoring
- Gofrugal's centralized inventory system provided real-time stock visibility across all 20 outlets and the central kitchen.
- Preplanned stock allocation minimized waste and avoided stockouts with smooth operations during busy hours.
Seamless production and BOM management
- The system automatically captured bill of materials (BOM) once production entry began, allowing accurate raw material and finished goods tracking.
- Production updates in real time facilitated efficient inventory management as well as the right stock levels in every outlet.
Reliable sales and stock report
- Gofrugal's sophisticated reporting offered real-time information on everyday sales, movement of stock, and consumption patterns.
- Using accurate information, Gaurav Sweets can make purchase planning and stock allocation decisions on an informed basis.
Centralized purchase and recipe management
- The ServeEasy HQ application facilitated centralized item master generation, which allowed consistency in products offered at all locations.
- Recipes and ingredient quantities were set and established centrally, ensuring uniform taste and quality.
Efficient order processing and billing
- With 40 billing counters in 20 outlets, Gofrugal's billing solution facilitated fast and error-free transactions, minimizing wait times for customers.
- Online order synchronization facilitated easy fulfillment, enabling faster processing of Swiggy and Zomato orders.
Benefits and ROI
Gofrugal's implementation transformed Gaurav Sweets's operations, providing measurable benefits that streamlined their business growth.
- Centralized control: Real-time visibility into sales, stock, and production in 20 outlets facilitated improved decision-making.
- Inventory optimization: Automated inventory tracking eliminated waste and provided a consistent supply of raw materials and finished goods.
- Efficient production management: Automation of BOMs eliminated manual errors, providing a smooth production process.
- Faster billing and order processing: Improved efficiency at 40 billing counters led to reduced wait times and better customer service.
- Seamless online order management: Seamless order fulfillment enabled effortless processing of 5,000+ online orders per day.
Looking forward
With operations now running smoothly, Gaurav Sweets is set for further expansion. As they plan to establish a new central kitchen and open more outlets, Gofrugal's scalable solution will continue to support their growth, ensuring efficient management, accurate tracking, and enhanced customer satisfaction.
Watch the detailed story here.