The company
Set amidst serene foothills and overlooking a tea garden, this fine-dining restaurant offers a peaceful haven for food lovers. With a natural pond flowing through the space and eco-friendly cottages built around it for guests to sit and dine, the restaurant is a unique blend of nature and cuisine.
In business for three years, KM9 Nest offers a rich menu of Indian, Chinese, and Tandoori cuisine. Guests are served in cozy individual huts while orders are managed from a single, well-equipped kitchen. The business started small and expanded organically, leading to a need for better operational control and automation.
The challenge
In the early days, the restaurant relied on manual billing. As customer footfall increased, this led to delays in billing, increased risks of errors, and sometimes slow guest service during peak hours. The owner explored multiple software options but found most of them lacking the flexibility and offline capability that the business setup required.
The solution: Gofrugal
After testing several alternatives, the restaurant adopted Gofrugal ServeEasy two years ago. What stood out was its robust offline functionality—crucial for a remote location with inconsistent internet. ServeEasy allowed the team to automate billing and streamline kitchen operations without disruptions.
We chose Gofrugal because it runs completely offline and fits our setup perfectly. It helped us automate billing and eliminate errors. Earlier, with manual billing, there was a delay in the entire process. Now, things are faster and smoother; we’re excited to explore more features.
NK Singh
Proprietor, KM9 Nest
Benefits and ROI
With ServeEasy in place, billing errors have been eliminated, and customer service has significantly improved. Orders are processed faster, allowing the team to focus on delivering a memorable dining experience in a unique setting. The software’s simplicity, along with offline functionality, proved to be a true helper for a restaurant that blends hospitality with nature.