|S.No||Description||30 Days Evaluation Support||Standard Support||Premium Support|
|1||Business Hours||9 x 5||24 x 7||24 x 7|
|2||Acknowledgement||2 Business Days||1 Business Day||within 4 Hours*|
|3||myGOFRUGAL Support app|
|4||Chat with support team|
|7||Service Pack/Minor Release|
|8||Customer Portal Account|
|9||PSAM - Premium Support Account Manager|
|11||Support Forum access|
|12||Business and Technical Best Practice tips through SMS and Mail|
|13||Security review, Advanced features available in product and Sharing industry best practices**|
|14||ALR charges for server||N/A||Price list||Price list|
|15||ALR charges for each additional client||N/A||Price list||Price list|
|16||SQL Service corrupt issues (MSSQL, Oracle, MSAccess, MYSQL, etc...)||N/A||N/A||N/A|
|17||SQL Database corrupt issues (MSSQL, Oracle, MSAccess, MYSQL, etc...)||N/A||N/A||N/A|
|20||Operating system issues||N/A||N/A||N/A|
Business Hours: Support will be available 9 hrs a day and 5 days a week (Monday to Friday) for evaluation users, 24 hrs and 7 days a week for standard and premium support users excluding Public & National Holidays .
Acknowledgment: The acknowledgment will be sent within 2 business days for evaluation users, within 1 business day for standard support users and within 4 hours for premium support users.
Telephone & Email & Live Chat : All the users can raise a support ticket via myGOFRUGAL app or Chat with us from our Website, myGOFRUGAL app or directly from your GOFRUGAL products.
For all editions, either Standard or Premium support plan is mandatory.
Only the Standard support and Premium support users can access online, get connected remotely and make use of the Service pack/minor releases.
Only the Premium support users can avail the Customer Portal Account, PSAM - Premium Support Account Manager and On site support(If required).
Terms and Conditions of Support plans, Support features, Pricing and Support availability are subjected to change.