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Support Entitlement |
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Support Entitlement
| S.No. |
Description |
30 Day Evaluation Support |
Paid Support* |
Premium Support |
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Business Hours |
9 x 5 |
24 x 7 |
24 x 7 |
1. |
Acknowledgement |
2 Business Day |
1 Business Day |
within 4 Hours* |
2. |
Telephone |
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3. |
E-Mail |
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4. |
On-line Access |
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5. |
Remote Connect |
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6. |
Service Pack/Minor Release |
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7. |
Major Release |
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8. |
Customer Portal |
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Business Hours: Support will be available 24hrs a day and five days a week (Monday through Friday) for evaluation users, and 24hrs, Seven days a week excluding India public holidays.
* For Perpetual license model, Support has to be purchased separately and for Annual Subscription License Model, Support cost is included.
Options available are as of Jan 2008. Terms and conditions of Support plans, support features, pricing and support availability are subject to change. For current plan please contact sales@gofrugal.com.
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