Powerful CRM for all retail businesses to bring back your lost customers, convert non-buyers to buyers increasing your customer base, and constantly engage with your customers knowing their needs and making them repeat.
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Build customer relationships and acquire new customers against the contestants
Keep retaining your existing customers and be their favorite brand
Reduce your marketing and promotion cost with constant engagement
Customers refer your brand to others
Increase in customers purchase rates
Increase in customer retention rates
Decrease in sales and marketing costs
Proprietor,
Kanchi supermarket
Proprietor,
Kala supermarket
Proprietor,
Kamala supermarket
Gofrugal Retail CRM helps you compile all your customer data and make timely engagements with your customers to earn guaranteed profits ahead of competition. Gofrugal CRM for retail also comes with an integrated Retail POS system to manage all your retail business operations under a single roof with minimal effort and skills.
Know your
customer
Classify your
customer groups
Understand your
customers nature
Manage complete
accounts
GST compliance CRM
Communicate with
instant alerts
Do the extra
mile delivery
Powerful
reports
Know your
customer
Classify your
customer groups
Understand your
customers nature
Manage complete
accounts
GST compliance
CRM
Communicate with
instant alerts
Do the extra
mile delivery
Powerful
reports
Know your customer
Create separate masters for individual customers to track their purchase behavior, footfall and understand their need to serve accordingly. Capture all their details like name, mobile number, email id to engage with them regularly and make them feel unique by assigning separate accounts to your customers. Save the address and location of your customers to perform home deliveries and send out gifts for special occasions.
Classify your customer groups
Create customer groups for your regular customers or groups based on purchase history to encourage them to purchase more and provide special offers to them. Nudge your other buyers to increase their purchase to enter into the special customer groups.
Understand your customers nature
Manage your retail and wholesale customers at a single place by classifying their nature in their masters to avoid maintaining a separate outlet for your wholesale customers. Configure different price levels based on the nature of your customers for wholesale and retail and also configure price levels to specific items and categories based on your margins
Manage complete accounts
Give freedom to your customers to take credit by configuring the credit days and credit limit to individual customers as you wish, to increase their spending in your store and prevent large debts to your customers at the same time. Manage receivables from your customers and any expenses with the free accounting solution packed in the retail CRM.
GST compliance CRM
Keep your bank details and PAN details of your customers in the CRM to verify online payments from your customers and make your GST filing easy, with the tax filing app in the retail CRM. Make all your transactions be GST compliant to generate reports in Government format.
Communicate with instant alerts
Be your customer's favorite by greeting them on their birthdays, anniversaries and letting them know their purchase value making them accountable through SMS. Increase your store awareness and sales by sending out promotional SMS, offers, festive sale, and loyalty programs running in your store to your locality regularly.
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Do the extra mile delivery
Make your omnichannel presence with integrated online ordering, home delivery management, and CRM open to integrations, for you to receive sales orders from your customers through multiple channels and make smart home deliveries with minimal labor and skills. Manage the exact latitude and longitude of the multiple addresses of your customers and perform the fastest delivery in your locality with integrated Google maps navigation for the best delivery experience to your customers.
Powerful reports
Analyze the behavior of your customers with more than 25 reports in CRM for retail stores. Understand the need of your customers to avoid overstock and stock the right products based on the purchase history of your customers to drill down deep with individual purchase reports. Pull out the non-moving or slow-moving items and configure offers to them or pack them as a combo item with a fast-moving item to liquidate stock and not lose your investment
Know more
Save more than 38% of your investments from traditional bill receipts using digital invoicing to offer invoices with a lifespan for a lifetime and offer 100% contactless checkouts to your customers. Provide convenience to your customers to make digital payments using the retail CRM integrated with mobile payments ensuring a secure, contactless and faster checkout experience. Also, send digital payment reminders to your customers on outstandings based on the credit days to not frustrate them at last moment and maintain a healthy relationship
Manage loyalty programs based on the amount or points, with your redemption value in the Retail CRM itself. Configure loyalty to specific and regular customers only and also provide bonus loyalty to increase customer satisfaction and redeem loyalty while billing with the free billing software in the Retail CRM. Run different membership programs for your customers and protect your margins at the same time to not face any loss while you encourage them to purchase more and upgrade and downgrade memberships constantly through the CRM for retail.
Explore Gofrugal Loyalty system
Increase your customer engagement with 70+ offers and schemes in the Retail CRM system to nudge your customers to purchase as early as possible. Offer discounts to customers you only wish and discounts on specific bills to improve customer satisfaction. Run offers on specific items and categories alone to your customers based on your margins and to liquidate non-moving items and categories. Increase the footfall of your customers by running seasonal offers and offers on happy days and happy hours based on specific duration.
Explore Gofrugal Offer management
Set up feedback counters in your store to understand what your customers feel about the experience you offer and sort out any dissatisfaction immediately to ensure your customers repeat. Improve the service of your business regularly with feedback management not to let your customer's talk behind your back to ink your reputation in the market
Cut down your investment in salesmen and their training in your store and offer a self-serviceable and personalized shopping experience to your customers to inquire about everything they need to know on the products in your store: Selling price, MRP, Offers & promotions. Your customers will get instant responses on product pricing within seconds by scanning the barcode of the product and take decision
Delight your walk-in customers with uncompromising convenience with self check out counters for your customers in your store. Increase customer retention within your customers by processing faster checkouts during peak hours without any human resources for checkouts. Make your customer's shopping experience more addictive and personalized with intelligent and personalized recommendations on products. Offer 10x faster checkout time and earn more profits with minimal staff.
What you need is not in the list? Let us know your platform and we will integrate it for you!