1. What is ALR?

ALR stands for Annual License Renewal. When you subscribe for the GoFrugal's ALR plan, you are entitled to services such as 24x7 support on usage queries and training issues and so on. You are also entitled to the maintenance updates released by GoFrugal. To know more about these plans, Please visit Support Entitlement.

2. How to pay for ALR?

It is very easy to know your ALR amount and completing the payment by following the below steps :

Online Payment:

    It is 5 Simple Steps to renew your ALR and enjoy 24/7 Support services.

  • Please visit //store.gofrugal.com/index.php
  • On the top right corner you can Sign in with your Customer ID and Registered Mobile No.
  • Select Services on the top menu & click on the product under Products Using
  • Select the ALR service & Click Add to Cart
  • You can select your payment option and complete the payment

Offline Payment:

    It is 6 Simple Steps to renew your ALR and enjoy 24/7 Support services.

  • Please visit //store.gofrugal.com/index.php
  • On the top right corner you can Sign in with your Customer ID and Registered Mobile No.
  • Select Services on the top menu & click on the product under Products Using
  • Select the ALR service & Click Add to Cart(Make note of the amount)
  • Now you can deposit the cheque in your nearest HDFC Bank and cheque should be favour of "GoFrugal Technologies Pvt Ltd".
  • Kindly share the cheque deposit details in mail to annuity-team@gofrugal.com

NEFT Transfer :

    It is 6 Simple Steps to renew your ALR and enjoy 24/7 Support services.

  • Please visit //store.gofrugal.com/index.php
  • On the top right corner you can Sign in with your Customer ID and Registered Mobile No.
  • Select Services on the top menu & click on the product under Products Using
  • Select the ALR service & Click Add to Cart (Make note of the amount)
  • Initiate the NEFT/IMPS transfer to our account.
    • (Account Name - GoFrugal Technologies Pvt Ltd)
    • Account No - 01662320003136
    • Bank Name - HDFC Bank
    • Address No - 2, Mc Dowell House Lane,Parrys Corner,Chennai - 600 001
    • NEFT/RTGS CODE - HDFC0000166
  • Kindly share the reference/UTR details in mail toannuity-team@gofrugal.com
3. How do I access GoFrugal support ?

You can reach Assure support by email, phone or live chat.
Email: support@gofrugal.com
Live Chat

4. How will I get a receipt for the payment I've done for your services?

GoFrugal CRM system is updated with the payment history. GoFrugal staff will issue a temporary receipt which is available as part of the support visit form while collecting the payment and GoFrugal HO sends a receipt for the payment within 3 days of the payment. Please do not make cash payments and feel free to contact accounts@gofrugal.com

5. If issue persists even after contacting GoFrugal Assure 24x7, what should I do?

You can escalate the issue by following the escalation process. Here is the link GoFrugal Escalation Contact.

6. How do I learn more about GoFrugal's ALR policy?

Please visit GoFrugal's Support ALR to learn more about the policies.

7. When and where should I purchase ALR?

While ALR can be purchased anytime, it is advisable to purchase it along with the GoFrugal's product software license.

8. What are all the services covered by ALR?

The services covered under ALR depends on the plan opted by you. Please visit Support Entitlement to know more about the service available under different ALR plans.

9. What are the ALR plans available?

Please refer to the ALR Plans for more details.

10. How will I renew my ALR subscription?

You will receive a letter from GoFrugal with reference to the ALR subscription renewal. In case, you have any queries or if you want to switch to a different ALR plan, contact GoFrugal via Chat & myGoFrugal app.
Mode of payment: Pay by DD or Cheque or Credit card or Paypal.
The DD or Cheque should be drawn in favour of "GoFrugal Technologies Pvt Ltd" and sent to the following address:

GoFrugal Technologies Pvt. Ltd.
Sree Narayana Complex,
No:11, Sarathy Nagar,
Vijaya Nagar, Velachery,
Chennai : 600 042.
Phone : +91 44 4223 7800
For online payment, visit //store.gofrugal.com and follow the instructions below:

  • Sign In
  • Enter the 'Customer ID' and 'Contact info' (If you've forgotten the Customer ID, kindly contact GoFrugal via Chat & myGoFrugal app)
  • Select 'Services' tab
  • Select the appropriate 'Product name' and 'edition'
  • Click 'Buy now'
  • Select number of Qty
  • Click 'Add to Cart'
  • Select Payment type as 'License Agreement'
  • Click 'Check out'
Important note: + Cash payments will not be accepted for ALR subscription   + Your subscription shall start only from the date of receiving the payment
11. Is ALR mandatory to contact support ?

Yes, ALR is mandatory.

12. Can I pay visit charges as and when I utilize GoFrugal's support services instead of subscribing for ALR?

GoFrugal does not have a per-visit support and maintenance plan. Select any of  our ALR plans with respect to your support and maintenance needs.

13. How many maximum and minimum visits possible for a valid ALR customer ?

Please note that software doesn't require any preventive maintenance. Software requires break fix, maintenance updates, clarifications on doubts and usage issues. All these can be supported by phone support or remote support unless a direct onsite visit is required to resolve the issue.  GoFrugal support team will be deciding when such onsite visits are required and will arrange schedules along with the field service team.

14. Why visits are not in ALR plan?

GoFrugal support is taking responsibility to resolve all GoFrugal related issues. Customers need not to worry for the medium of solution given, It might be on phone, remote connection or any other way.

15. Does ALR include solving issues related to computer hardware and IT infrastructure?

No. ALR covers issues applicable to GoFrugal's software applications only.

16. Have you included any special feature training as part of GoFrugal's ALR?

Yes. It is available only in the GoFrugal's Premium support plan. You are entitled to 1 day onsite support service. During this visit, GoFrugal consultant will brief you on the new features of the product to let you know about the current trends, security features, etc..,
Please visit Support Entitlement to know latest support plans of GoFrugal support

17. How will I know when my ALR plan expires?

Your GoFrugal product software has the ALR expiry date listed in the 'About' tab under the 'Help' menu.

18. What are the services / issues not covered under ALR?

Please visit Support Entitlement to know about the services/issues not covered under ALR.

19. The other software vendors are not asking any AMC charges for their service. Why do you ask for?

Providing services involve costs for every company. So, if someone is serious about providing service, they must charge for it. While software license can be given FREE, services cannot be given free at all. As you know, GoFrugal has invested on the 24x7 response center and a world-class CRM tool to effectively manage customer support. GoFrugal has also invested on leased lines and well trained staff. To avail continued and assured services, you need to pay for the plan required to run your business. Well established business software companies like SAP, Sage, Intuit charge 22% ALR.

20. The software is working well even without any support. Should I still pay for ALR?

GoFrugal continues to improve the product quality to make them more and more support free. However, it is advisable to customers to subscribe for ALR so that they get the required maintenance updates and service assurance from time to time.

21. I have 1 server and 3 additional licenses but now I am using 1 server and 1 client only. How I will be charged for ALR?

Based on the purchased license by the customers, we are charging for ALR. If client ALR is not paid, you have to pay for the client ALR when you are in the need of using the extra client.

22. I have installed your product in the year 2009 and I've been using your product for the past 2 months only. Then, why should I pay for ALR?

If you did not pay the ALR amount within the expiry date, our new support policy is applicable which means that you have to pay the ALR charges from day one.

23. I have 5 more outlets and should I pay for those outlets also? If so, Can I have discounts?

If you need our support with respect to outlet, we have to solve the issues in separate outlet and not in the same place. And we can't give discounts.

24. Can I pay ALR for RE4 / RE5 / RE6 / RPOS6.3 products?

No. Based on the product life cycle plan, sales and support for RE4, RE5, RE6 and RPOS6.3 has ended, however you can choose to pay and buy GoFrugal RPOS7, RPOS6.5 respectively, which will include 1 year of ALR. Please find the ALR price details for our other products at Support Price List.

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