GoFrugal Support Infrastructure for your Assistance
- 24x7 Customer Response Center - 25 lines available at +91 435 302 7900
- Web hosted CRM tool for registration and tracking of support incidents
- Complete Customer and support incident history for all executives supporting the Customer(s)
- Usage of industry lead remote support tools
- Usage of industry lead maintenance tools : unique patch manager tool to update Customer environment with latest patches
- Periodic patches to address changes in market needs and for bug fixes in the product to address issues
- Onsite Troubleshooting Tools : RayMedi Doctor, being a part of your installation helps you identify and resolve common printer, hardware, networking, installation related issues
- Above all, good coverage by Product consultants to provide onsite training
- Well defined advancements to access and get the attention of GoFrugal management to your issues
- Finally, experienced and knowledgeable product & QA team to deliver quality products & services enabling you to access them for your requirements anytime
The above unique features of GoFrugal support architecture makes it possible to achieve high availability of the application or the product developed apart from providing assistance. Click on the Customer Complaint Status tab to submit your complaints/Queries.
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