Capillary integration specializes in offering web based CRM ( Customer Relationship Management) solutions to retailers. Now users can manage customer loyalty programs by integrating GOFRUGAL POS software with capillary CRM for redeeming the points or coupons. Giving the flexibility of running card/card less based loyalty programs and hybrid program that can offer both. Also Presents an outstanding shopping experience with real-time rewards points, recommendations, coupons and more – centered on customer.
Capillary integration with GOFRUGAL POS
Whenever bills made in POS required details like customer information and bill details post to the capillary. Reward points will be allocated to customer by capillary. The loyalty allocated customer when visit the shop next time can redeem those reward points. Similarly customers can get E-coupons from capillary depending on their purchases and they can redeem it in the corresponding store by sharing their coupon code with the retailers.
Key benefits of customer relationship management:
1. Retain the existing customers
2. Acquire new customers
3. Builds customer relationships
4. Reduce advertising and promotional costs
5. Ease of managing customer relationship management programs with Capillary integration (Centralized Loyalty management)